diff --git a/src/auto-reply/reply/dispatch-from-config.ts b/src/auto-reply/reply/dispatch-from-config.ts
index 1a968581cf6..f60d357ee3d 100644
--- a/src/auto-reply/reply/dispatch-from-config.ts
+++ b/src/auto-reply/reply/dispatch-from-config.ts
@@ -215,8 +215,14 @@ export async function dispatchReplyFromConfig(params: {
   const surfaceChannel = normalizeMessageChannel(ctx.Surface);
   // Prefer provider channel because surface may carry origin metadata in relayed flows.
   const currentSurface = providerChannel ?? surfaceChannel;
+  const isInternalWebchatTurn =
+    currentSurface === INTERNAL_MESSAGE_CHANNEL &&
+    (surfaceChannel === INTERNAL_MESSAGE_CHANNEL || !surfaceChannel);
   const shouldRouteToOriginating = Boolean(
-    isRoutableChannel(originatingChannel) && originatingTo && originatingChannel !== currentSurface,
+    !isInternalWebchatTurn &&
+    isRoutableChannel(originatingChannel) &&
+    originatingTo &&
+    originatingChannel !== currentSurface,
   );
   const shouldSuppressTyping =
     shouldRouteToOriginating || originatingChannel === INTERNAL_MESSAGE_CHANNEL;