From 4353207e349c25c316ef5ab587805df3e9c6e9f6 Mon Sep 17 00:00:00 2001
From: Vincent Koc <vincentkoc@ieee.org>
Date: Fri, 6 Mar 2026 00:39:46 -0500
Subject: [PATCH] Auto-reply: preserve explicit deliver routes for internal
 webchat turns

---
 src/auto-reply/reply/dispatch-from-config.ts | 3 ++-
 1 file changed, 2 insertions(+), 1 deletion(-)

diff --git a/src/auto-reply/reply/dispatch-from-config.ts b/src/auto-reply/reply/dispatch-from-config.ts
index f60d357ee3d..003a8f37435 100644
--- a/src/auto-reply/reply/dispatch-from-config.ts
+++ b/src/auto-reply/reply/dispatch-from-config.ts
@@ -217,7 +217,8 @@ export async function dispatchReplyFromConfig(params: {
   const currentSurface = providerChannel ?? surfaceChannel;
   const isInternalWebchatTurn =
     currentSurface === INTERNAL_MESSAGE_CHANNEL &&
-    (surfaceChannel === INTERNAL_MESSAGE_CHANNEL || !surfaceChannel);
+    (surfaceChannel === INTERNAL_MESSAGE_CHANNEL || !surfaceChannel) &&
+    ctx.ExplicitDeliverRoute !== true;
   const shouldRouteToOriginating = Boolean(
     !isInternalWebchatTurn &&
     isRoutableChannel(originatingChannel) &&